Clerk Cashier, 3060 Burbank

Updated 6/2011
JOB TITLE: Cashier
DEPARTMENT: Front End
PURPOSE
Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Front End/Service Manager, Asst. Front End/Service Manager
PRIMARY JOB FUNCTIONS:
Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.
Genuinely thanks each customer and invites them back.
Assists customers by: (examples include) o escorting them to the products they're looking for
o securing products that are out of reach
o loading or unloading heavy items
o making note of and passing along customer suggestions or requests
o performing other tasks in every way possible to enhance the shopping experience.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Operates cash register accurately and scans all products.
Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
Changes register tape and ribbons as necessary.
Places merchandise in bags and or cart in a neat, organized fashion.
Assists courtesy clerks as needed.
Answers customer questions and concerns and follows-up with appropriate personnel.
Understands and follows local, state, and company policies on sales of tobacco and liquor.
Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
Required to know value, look-up numbers, department numbers, and features of items for which money is received.
Perceives immediate surroundings for customer needs and problems for store safety and security.
Communicates clearly and distinctly on the intercom or telephone system.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean and adheres to "5S" standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.



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